Cisco Cisco Process Orchestrator 3.1 User Guide
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Cisco Process Orchestrator 3.1 User Guide
Appendix 13 Using Adapters
BMC Remedy Adapter
Before You Begin
A Remedy server must be installed and accessible. For installation information, see the BMC Remedy
documentation.
documentation.
Step 1
In the Process Editor Toolbox, choose BMC Remedy > Create Remedy Relationship, then drag and
drop the activity onto the Workflow pane.
drop the activity onto the Workflow pane.
Step 2
Click the General tab and enter the required information.
Step 3
Click the Item 1 or Item 2 tab to continue and select the appropriate item to configure the relationship
properties.
properties.
•
Item Type—From the drop-down list, select the appropriate item to configure the relationship
properties.
properties.
–
.
–
Configuration—See
Step 4
Enter the information in the remaining tabs as necessary, then click Save to complete the activity
definition.
definition.
Adding Properties to a Remedy Activity
When configuring the activity properties, you might be required to add properties to the activity. Sort
the properties list by the column Type so that all of the required fields for your system are displayed at
the top of the list.
the properties list by the column Type so that all of the required fields for your system are displayed at
the top of the list.
The Select Properties dialog box is launched when the Add button on the activity-specific property page
is clicked. Use the Select Properties dialog box to specify the incident properties for the activity.
is clicked. Use the Select Properties dialog box to specify the incident properties for the activity.
Step 1
On the activity-specific property page tab, click Add.
Step 2
From the Add properties from the following server drop-down list, select the appropriate server from
the drop down list.
the drop down list.
Step 3
Highlight the appropriate incident properties, then click OK.
Step 4
On the Edit Property dialog box, assign a value to the incident property.
Step 5
Repeat Step 2 through Step 4 to add additional incident properties to the activity.
Configuring Relationship Configuration Item Properties
Use the following steps to define the configuration item properties on the Create Remedy Relationship
activity.
activity.
Step 1
Click the appropriate Item tab, then choose Item Type > Configuration Items.
Step 2
Complete the following configuration item fields, then click Save:
•
Reconciliation ID—Enter the reconciliation ID of the Remedy configuration item.
•
Configuration item form name—Enter the name of the form containing the configuration properties.