Cisco Cisco Process Orchestrator 3.1 User Guide
13-17
Cisco Process Orchestrator 3.1 User Guide
Appendix 13 Using Adapters
BMC Remedy Adapter
Adding a New Work Info Entry to an Existing Remedy Property
Use the Create Remedy Work Info activity to add general notes about the current record, such as the date a
particular configuration item was deployed, or vendor-related notes, such as a bulletin sent from a vendor.
particular configuration item was deployed, or vendor-related notes, such as a bulletin sent from a vendor.
This activity can be used to add attachments, such as files and customer emails to the work info property.
For information on adding attachments to the activity, see
For information on adding attachments to the activity, see
Before You Begin
A Remedy server must be installed and accessible. For installation information, see the BMC Remedy
documentation.
documentation.
Step 1
In the Process Editor Toolbox, choose BMC Remedy > Create Remedy Work Info, then drag and drop
the activity onto the Workflow pane.
the activity onto the Workflow pane.
Step 2
Click the General tab and enter the required information.
Step 3
Click the Work Info tab and modify the list of Remedy work info properties. For information about
adding attachments to the activity, see
adding attachments to the activity, see
Step 4
Enter the information in the remaining tabs as necessary, then click Save to complete the activity
definition.
definition.
Deleting a Remedy Entry
Use the Delete Remedy Entry activity to remove entries, such as relationships, work log entries, or
custom entries from a Remedy item.
custom entries from a Remedy item.
Step 1
In the Process Editor Toolbox, choose BMC Remedy > Delete Remedy Entry, then drag and drop the
activity onto the Workflow pane.
activity onto the Workflow pane.
Step 2
Click the General tab and enter the required information.
Step 3
Click the Entry tab and enter:
•
Form Name—Enter the name of the form containing the entry properties.
Click Browse to launch the Select a Form dialog box to select the form containing the entry
properties to be removed by the activity.
properties to be removed by the activity.
•
Entry ID—ID number of the Remedy
Step 4
Enter the information in the remaining tabs as necessary, then click Save to complete the activity
definition.
definition.
Finding Remedy Objects
Use the Find Remedy Objects activity to query objects, configuration items, and other assets in order to
create relationships. It can also be used to find any entry on a Remedy server.
create relationships. It can also be used to find any entry on a Remedy server.
All Cisco Process Orchestrator Remedy activities are based on forms which can be customized by the
user. This may cause user misunderstanding as to whether the fields on the forms are required or
optional.
user. This may cause user misunderstanding as to whether the fields on the forms are required or
optional.