Cisco Cisco Process Orchestrator 3.1 User Guide
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Cisco Process Orchestrator 3.1 User Guide
Appendix 13 Using Adapters
BMC Remedy Adapter
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ID—ID number of the Remedy work info property
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Label—Value assigned to the work info property
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Data Type—Type of Remedy property
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Display
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Optional
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Read-Only
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Required
Create Remedy Work Info Results
The Results display-only tab displays the number created by the Create Remedy Work Info activity.
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Work Info ID—New ID number of the newly created Remedy work info entry
Delete Remedy Entry
The Entry display-only tab displays the properties used to remove an entry from a Remedy item.
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Form Name—Name of the form containing the entry properties
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Entry ID—ID number of the Remedy entry
Find Remedy Objects
The Criteria display-only tab displays the properties and entries used to query Remedy objects on a
Remedy server.
Remedy server.
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Name—Name of the Remedy property
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Label—Description of the Remedy entry
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Value—Value assigned to the Remedy entry
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ID—ID number of the Remedy property
Find Remedy Objects, Results
The Results display-only tab displays the matching properties and entries retrieved by the activity.
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Results—Displays the list of matching Remedy properties
Get Remedy Entry Property Values
The Entry display-only tab displays the properties used to retrieve property values of a Remedy entry.
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Form Name—Name of the form containing the entry properties
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Entry ID—Remedy entry ID number
The following columns display the list of properties queried by the activity.
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Name—Name of the Remedy property
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Label—Description of the Remedy property
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ID—Entry ID of the Remedy property