Cisco Headend System Release 2.5 User Guide
78-738186-01 Rev B
signonCount Utility
2-13
What to Look For in the signonCount Data
Concentrate on Three Fields
Allow the system to gather signonCount data for several minutes and then examine
the numbers in the following fields:
•
•
Verified Rcvd (Verified Received)
•
Verified Sent
•
DAVIC Made
These fields track the number of sign-on requests made by DHCTs (Verified Rcvd
and Verified Sent), as well as the number of sign-on requests that were successful
(DAVIC Made). Ideally, the numbers in the three fields should be equal.
If you notice that the numbers in the DAVIC Made column regularly fall more than
If you notice that the numbers in the DAVIC Made column regularly fall more than
two or three below the numbers in the Verified Rcvd and Verified Sent columns,
your DHCTs may be having trouble signing on and may be contributing to network
congestion.
Contact Cisco Services
If you notice that the numbers in the DAVIC Made column regularly fall more than
two or three below the numbers in the Verified Rcvd and Verified Sent columns,
contact Cisco Services. Cisco Services engineers may log in to your system and
examine the logfiles associated with the hctmConfig, hctmMac, and hctmProvision
processes. Additionally, Cisco Services engineers may instruct you to run the
signonCount utility in Fix Mode On mode.
Important: Do not run the utility in Fix Mode On mode unless you have been
Important: Do not run the utility in Fix Mode On mode unless you have been
instructed to do so by Cisco Services engineers.