Cisco Headend System Release 2.5 User Guide
Contents
734347 Rev B
iii
Preface
Chapter 1
Introducing Report Writer 3.5
Report Writer Security and Formats ............................................................................................ 1-2
Types of Reports Available in Report Writer.............................................................................. 1-
3
DNCS Database Reports ................................................................................................................ 1-4
SNMP Poll Reports ......................................................................................................................... 1-7
DNCS System Reports .................................................................................................................... 1-9
Chapter 2
Installing Report Writer on the DNCS
Before You Begin ............................................................................................................................. 2-2
Install Report Writer ....................................................................................................................... 2-3
Rollback Procedures ....................................................................................................................... 2-5
Install Report Writer ....................................................................................................................... 2-3
Rollback Procedures ....................................................................................................................... 2-5
Chapter 3
Accessing Report Writer and Generating Reports
Add Report Writer Users ............................................................................................................... 3-2
Access Report Writer ...................................................................................................................... 3-3
Generate DNCS Database Reports ............................................................................................... 3-6
Generate SNMP Poll Reports ........................................................................................................ 3-7
Generate DNCS System Reports ................................................................................................... 3-9
Customize Reports ........................................................................................................................ 3-10
Chapter 4
Troubleshooting Guidelines and Solutions
Report Writer Not Installed Properly .......................................................................................... 4-2
Web Server Not Running ............................................................................................................... 4-3
Cannot Access the Report Writer URL ........................................................................................ 4-4
No Data or Old Data in the Report ............................................................................................... 4-5
Runtime Errors ................................................................................................................................ 4-6
Web Browser Unable to Display Data ......................................................................................... 4-7
SNMP Poll Reports Do Not Regenerate Data ............................................................................. 4-8
General Troubleshooting ............................................................................................................. 4-10
Chapter 5
Customer Information .................................................................................................... 5-1
Glossary
Index