Cisco Headend System Release 2.7
Chapter 5 Troubleshooting
124
736107 Rev D
Symptom
Possible Solution
CableCARD
firmware upgrade
screen shows that
the QAM is not
locked on
frequency
1
Verify that the QAM is powered on.
2
If the QAM is on, verify that the QAM levels are within the
acceptable limits.
3
Have the DNCS operator confirm that the hardware type on the
DHCT label is associated with the correct ROM version file on the
DNCS. Compare to a known good DHCT of the same type.
4
If these do not remedy the problem, contact Cisco Services.
CableCARD
firmware upgrade
screen shows that
download not
complete
1
Verify the RF levels at the download frequency. Adjust if
necessary.
2
Remove the ROM image from the BFS then reload the image back
onto the BFS.
3
If these do not remedy the problem, contact Cisco Services.
Monitor displays
the following:
Video
Recorder Not
Ready
1
Wait 10 minutes then press the LIST button.
2
Power cycle the SSC DHCT.
3
If these steps do not work, return the SSC DHCT to us for repair.
Mark the repair tag with R5. Video Recorder Not Ready - Your
recording device is being checked.
Monitor displays
the following:
Disk Trouble -
Problems with
the program
storage disk
1
Power cycle the SSC DHCT.
2
Reformat the hard drive using the Staging Toolkit by following
these steps:
a
Disconnect the DHCT's RF input.
b
Press PAUSE until the Mail indicator flashes.
c
Press the PAGE – button.
d
Press LIST three times.
e
Reconnect the DHCT's RF input.
3
If these steps do not work, return the SSC DHCT to us for repair.
Mark the repair tag with R9. Disk Trouble - Program Storage
Disk.