Cisco Headend System Release 2.7
Chapter 5 Troubleshooting
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736107 Rev D
Send Instant Hits
Sometimes, when you stage a device, one of the following might occur:
The Entitlement Agent might not display.
The EMM count may not increment to the required number.
The Sub Expire date is not set correctly.
In these cases, you might need to send an instant hit to the device. This section
provides the procedures for sending instant hits to CableCARD modules.
Sending an Instant Hit to a CableCARD Module
1 On the DNCS Administrative Console, click the DNCS tab.
2 Click one of the following tabs:
2 Click one of the following tabs:
If you are using SR 4.2 and later, click Home Element Provisioning.
If you are using SR 4.0 and earlier, click Element Provisioning.
3 Click CableCARD. The CableCARD Data Summary screen opens.
4 Select the CableCARD module that you want to hit.
5 Click Modify Selected CableCARD.
6 Click Save CableCARD. The DNCS will send an instant hit to the CableCARD
4 Select the CableCARD module that you want to hit.
5 Click Modify Selected CableCARD.
6 Click Save CableCARD. The DNCS will send an instant hit to the CableCARD
module.