Cisco Headend System Release 2.7
Contents
iv
736107 Rev D
Chapter 5 Troubleshooting
109
Overview ............................................................................................................................... 110
Staging Failures .................................................................................................................... 111
DHCT Errors ......................................................................................................................... 112
Send Instant Hits .................................................................................................................. 122
OS and ResApp Downloads ............................................................................................... 123
PowerKEY/EA Issues ......................................................................................................... 127
CableCARD Module Errors ................................................................................................ 131
Chapter 6 Customer Information
133
Appendix A Populate Host Record IDs After Upgrading to SR
2.7/3.7/4.2 SP2
135
Overview ............................................................................................................................... 136
Populating Host Record IDs After SP2 Upgrade ............................................................ 137
Appendix B Bootloader LED Error Codes
141
Bootloader Error Codes for Multi-Segment-LED DHCTs .............................................. 142
Bootloader Error Codes for Three-LED DHCTs .............................................................. 148
Bootloader Error Codes for Single-LED DHCTs ............................................................. 154
Appendix C Staging Toolkit
159
Overview ............................................................................................................................... 160
Remote Controls ................................................................................................................... 161
Activating the Staging Toolkit for DHCTs with Alphanumeric LEDs ........................ 162
Activating the Staging Toolkit for DHCTs with Single or Triple LEDs ....................... 163