Cisco Cisco Digital Service Access Node (DSAN) 8200 Troubleshooting Guide
Registration and Connection Sequence
4032301 Rev A
35
Investigate a possible "walled garden" situation in which the eCM has an IP
address, but is unable to reach other parts of the IP network. This will result in
the eCM receiving a standard configuration file, which may not be the one
desired.
address, but is unable to reach other parts of the IP network. This will result in
the eCM receiving a standard configuration file, which may not be the one
desired.
Check the DHCP server log to see if the DHCP offer has been rejected.
Configuration File Acquisition
The TFTP server is used to obtain the eCM configuration file for the DSAN. You can
verify receipt of the configuration file on CLI diag page 4.2, as shown in the
following example.
verify receipt of the configuration file on CLI diag page 4.2, as shown in the
following example.
Troubleshooting
If the eCM did not receive the configuration file:
Verify that the TFTP server is reachable on the IP network.
Verify that the correct TFTP server address is provided in the eCM DHCP
response.
response.
Verify that the correct eCM configuration filename is provided in the eCM
DHCP response.
Note: The file name is case-sensitive.
DHCP response.
Note: The file name is case-sensitive.