Cisco Cisco Digital Service Access Node (DSAN) 8200 Troubleshooting Guide

 

4032301 Rev A 

37 

 

If you have problems that are not addressed by the troubleshooting information in 
the preceding section, the following references may be helpful. 

One or more error messages may appear during CMTS registration. These error 
messages will appear on CLI diag page 3.x, and are also sent via an SNMP trap. 

For a listing of all DSAN error messages by category, see DSAN Error Messages (on 
page 76). 

The status LEDs on the DSAN digital board can serve as an aid to troubleshooting. 

For a description of the status LEDs, see DSAN LED Indicators (on page 78). 

If SNMP queries for the eCM has an incorrect time stamp of 1970: 

 

Verify that the Time of Day (TOD) server is specified in the DHCP response to 
the eCM. 

 

Verify that the Time of Day (TOD) server is reachable by the eCM. 

When no other cause can be found, a possible fix for incomplete CMTS registration is 
to upgrade the DSAN software. See Software Upgrade (on page 63) for details on 
performing this upgrade.