Cisco Headend System Release 2.7 User Guide
Chapter 5 Troubleshooting Guidelines and Solutions
24
4013430 Rev B
Report Writer Not Installed Properly
If Report Writer is not functioning as expected, verify that the Report Writer
software is installed on the DNCS server and that the installation was complete.
1 Log in to the DNCS server as dncs and type the password.
2 Type pkginfo -l SAIrptwrt and press Enter. The Report Writer installation
software is installed on the DNCS server and that the installation was complete.
1 Log in to the DNCS server as dncs and type the password.
2 Type pkginfo -l SAIrptwrt and press Enter. The Report Writer installation
status and version number appear on the screen:
STATUS: completely installed
VERSION: <product_version_1).x.x
STATUS: completely installed
VERSION: <product_version_1).x.x
3 Does the STATUS field indicate completely installed?
If yes, the Report Writer software installation was completed.
If no, you must uninstall, then, reinstall the Report Writer software. See
Rollback Procedures (on page 8).
Rollback Procedures (on page 8).