Cisco Headend System Release 2.7 User Guide
Chapter 5 Troubleshooting Guidelines and Solutions
26
4013430 Rev B
Cannot Access the Report Writer URL
If you are unable to access the Report Writer Web site from the Web browser, verify
that you are typing the correct URL.
1 From the DNCS Admin window select the DNCS tab. A prompt for the user ID
that you are typing the correct URL.
1 From the DNCS Admin window select the DNCS tab. A prompt for the user ID
and password appears on the screen.
2 From the Utilities tab, click Reports.
3 Select DNCS Report Manager.
4 Does the Prompt window open?
3 Select DNCS Report Manager.
4 Does the Prompt window open?
If yes, your Web browser successfully accessed Report Writer.
If no, type http://<ip_address>:80 and press Enter. In this command,
<ip_address> represents the DNCS server IP address.
<ip_address> represents the DNCS server IP address.
5 Did you successfully access the Web site?
If yes, click DNCS Report Manager.
If no, repeat this procedure from step 1.
6 Does the Prompt window open?
If yes, your Web browser successfully accessed Report Writer.
If no, see the Report Writer Not Installed Properly (on page 24) section of
this document to verify that the correct version of the Report Writer software
is installed on your DNCS.
this document to verify that the correct version of the Report Writer software
is installed on your DNCS.