Cisco Headend System Release 2.7 User Guide
Chapter 5 Troubleshooting Guidelines and Solutions
28
4022012 Rev B
Regenerating SNMP Poll Report Data
If the SNMP Poll Reports do not appear to be regenerating data, complete the
following steps to correct the situation.
1 Exit your Web browser.
2 From an xterm window on the DNCS, type su root and enter the password.
3 Type cd /dvs/RepWriter/current/webspace/gen and press Enter.
4 Type ls and press Enter.
following steps to correct the situation.
1 Exit your Web browser.
2 From an xterm window on the DNCS, type su root and enter the password.
3 Type cd /dvs/RepWriter/current/webspace/gen and press Enter.
4 Type ls and press Enter.
Note: The "l" in ls is a lowercase letter L.
5 Does the file snmprunning appear on the screen?
If yes, type rm snmprunning and press Enter to delete the file.
If no, then the failure of SNMP Poll Reports to regenerate is not the problem.
Review other sections in this chapter and try another resolution.
Review other sections in this chapter and try another resolution.
6 Type cp snmp.html.refresh snmp.html and press Enter.
7 Type exit and press Enter.
7 Type exit and press Enter.
CAUTION:
Before running Report Writer, exit all instances of Netscape associated
with your UNIX user ID. When you try to run Report Writer with more
than one instance of Netscape associated with your UNIX user ID, a
message appears on the screen stating that Netscape has detected a lock
file. Do not continue. If you attempt to continue, Report Writer may
exhibit unpredictable behavior.
with your UNIX user ID. When you try to run Report Writer with more
than one instance of Netscape associated with your UNIX user ID, a
message appears on the screen stating that Netscape has detected a lock
file. Do not continue. If you attempt to continue, Report Writer may
exhibit unpredictable behavior.
8 Relaunch your Web browser, and run the SNMP Poll Reports.
Important: Do not attempt to use the Web browser until the SNMP Poll Reports
are complete.
are complete.