Cisco Headend System Release 2.7 User Guide
No Data or Old Data in the Report
4022012 Rev B
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No Data or Old Data in the Report
No Data in Report
Occasionally, after you run a report, the resulting Web page displays only the name
of the report, a timestamp, and the Run Report button. If you believe that the report
should contain data, determine if Report Writer is connecting to the DNCS database.
1 Log in to the DNCS server and enter the password.
2 Type cd /tmp and press Enter.
3 Type ls *.err and press Enter.
of the report, a timestamp, and the Run Report button. If you believe that the report
should contain data, determine if Report Writer is connecting to the DNCS database.
1 Log in to the DNCS server and enter the password.
2 Type cd /tmp and press Enter.
3 Type ls *.err and press Enter.
Note: The "l" in ls is a lowercase letter L.
4 Type cat <report_name>.err and press Enter. Replace <report_name> with the
name of the report you are requesting.
5 Locate the <report_name> / open Db( ) error: + an error msg.Exiting line in the
list. The <report_name> represents the name of the requested report.
6 Does the ERROR: failed to connect! message appear on your screen?
If yes, Report Writer was unable to connect to the DNCS database; this is the
reason that the reports do not contain data.
reason that the reports do not contain data.
If no, Report Writer is connected to the DNCS database, and there is no data
to report or some other error has occurred.
to report or some other error has occurred.
Old Data in Report
If a report contains old data, click Run Report to refresh the report with current
data.
data.