Cisco Model GS7000 4-Port Node 1 GHz with 42 54 Split Installation Guide

 

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4024769 Rev A

You must have a return material authorization (RMA) number to return a product. 
Contact the nearest customer service center and follow their instructions. 

Returning a product to Scientific Atlanta for repair includes the following steps: 

  

Obtaining an RMA Number and Shipping Address (on page 44) 

  

Completing the Scientific Atlanta Transmission Networks Repair Tag (on page 
45) 

  

Packing and Shipping the Product (on page 48) 

 

You must have an RMA number to return products. 

RMA numbers are only valid for 60 days.  RMA numbers older than 60 days must be 
revalidated by calling a customer service representative before the product is 
returned.  You can return the product after the RMA number is revalidated.  Failure 
to comply with the above may delay the processing of your RMA request. 

Complete the following steps to obtain an RMA number and shipping address. 
1  Contact a customer service representative to request a new RMA number or 

revalidate an existing one. 
Refer to Support Telephone Numbers (on page 42) to find a customer service 
telephone number for your area. 

2  Provide the following information to the customer service representative: 

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Your company name, contact, telephone number, email address, and fax 
number 

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Product name, model number, part number, serial number (if applicable) 

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Quantity of products to return 

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A reason for returning the product and repair disposition authority 

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Any service contract details 

3  A purchase order number or advance payment to cover estimated charges will 

be requested at the time a customer service representative issues an RMA 
number.   
Notes:  

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For credit card or cash in advance customers, a proforma invoice will be sent 
to you upon completion of product repair listing all charges incurred. 

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Customer service must receive a purchase order number within 15 days after 
you receive the proforma invoice.