Cisco Headend System Release 2.5 Installation Guide
Understand the Data in the Doctor Report Fields
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PPV and SAM Service Discrepancies Found
The data in the PPV and SAM Service Discrepancies field verifies that the PPV
service data for active PPV services matches the associated SAM service data. The
following items are verified:
service data for active PPV services matches the associated SAM service data. The
following items are verified:
Count of services
PPV service index
SAM service ID
PPV and SAM service short descriptions
Aptiv Digital Note: It is normal for sites that run the Aptiv Digital resident
application to show NONE.
application to show NONE.
Important: Resolve discrepancies by using the DNCS user interface to modify the
incorrect PPV services. Call Cisco Services if you need assistance.
incorrect PPV services. Call Cisco Services if you need assistance.
PPV Event Use Service Information
The data in the PPV Event Use Service Information field verifies that the event use
service (EUS) for each active PPV service is an active, encrypted digital service.
service (EUS) for each active PPV service is an active, encrypted digital service.
Aptiv Digital Note: It is normal for sites that run the Aptiv Digital resident
application to show NONE.
application to show NONE.
Important: If the EUS for each active PPV service is not an active, encrypted digital
service, call Cisco Services for assistance in making the necessary corrections.
service, call Cisco Services for assistance in making the necessary corrections.
PPV File Check
The data in the PPV File Check field verifies the following two conditions:
The files (advance0, immediate, index, and services0) in the /dvs/appFiles
directory have been updated within the last hour.
Note: On a live system, this is a general health indicator of PPV service because
it confirms that the ppvServer and ppvFileserver processes are regularly
updating PPV files.
directory have been updated within the last hour.
Note: On a live system, this is a general health indicator of PPV service because
it confirms that the ppvServer and ppvFileserver processes are regularly
updating PPV files.
All events in the immediate file are also in the advance0 file.
Aptiv Digital Note: Ignore errors at sites that run the Aptiv Digital resident
application.
application.
Important: If the Doctor Report indicates an error, call Cisco Services for assistance
in making any necessary corrections.
in making any necessary corrections.