Cisco Headend System Release 2.7 Installation Guide

Chapter 2 Activate SBE

740223 Rev F

7 Run the delete-sm command while staging is not being done:

..OOS.. > /dvs/dncs/tmp/deprovisioned17.out
Important: There must be a space before the first double dot (..), following the

second double dot (..), and before and after the > character.
Note: When staged, DHCTs are provisioned with packages to provide different

levels of service. The delete-sm command de-provisions all OOS DHCTs so they

will be restaged when they are reprovisioned with packages.

8 Check the DNCS for missing QAM key certificates using the Correcting QAM,

MQAM, GQAM, and GoQAM Modulators With Missing Key Certificates (part

number 745235) document. This document contains procedures to determine

whether or not QAM key certificates are stored on the DNCS, including

instructions to correct this condition.
Important: A QAM with a missing key certificate will cause encrypted VOD

purchases on that QAM to fail.

9 For any DHCTs, use the VOD Information diagnostic screen to check the VOD

cells field to verify that the DHCT has received type 8 EMMs.
Notes:



This step cannot be performed on DHCTs that do not support SARA.



If your DHCTs are supported by a resident application other than SARA,

contact your vendor to see if there is a similar verification procedure to

determine that the DHCTs have received type 8 EMMs.



For more information, refer to the Understanding Diagnostic Screens for the

Explorer Digital Home Communications Terminals Application Guide (part

number 749244).

Results:
The VOD cells field shows the bit map representation of the number of non-

volatile storage cells available for VOD events, as follows:



If the VOD cells field shows FC000000, then the DHCT has received the type

8 EMMs needed for encryption.



If the VOD cells field shows 00000000, then the DHCT has not received the

type 8 EMMs needed for encryption. Contact the representative who handles

your account for assistance.