Cisco Headend System Release 2.7 Installation Guide
Known Issues
4022900 Rev C
11
CR 90739: SNMP Traps May Not Work Correctly After Changing the
TrapServerIpAddr Setting in the gqam.config File
The SNMP trap feature is available in GQAM software version 4.2.1, but it is
disabled by default. To enable SNMP traps, use a text editor to manually edit the
gqam.config file, change the environment variable TrapServerIpAddr to the IP
address of the SNMP trap collector, and then reboot the GQAM. This procedure
enables the SNMP trap feature.
CR 90739 notes there is a possibility that SNMP traps may still not function properly
CR 90739 notes there is a possibility that SNMP traps may still not function properly
even after performing this procedure. In this case, use one of the following
workarounds:
Workaround 1
1 Connect a laptop to the craft port on the GQAM.
2 Type the following command and press Enter:
2 Type the following command and press Enter:
trap_mode 1
Notes:
Notes:
In this command, the “1” is the number one (1) and not a lowercase letter L.
This command updates non-volatile memory and only has to be performed
one time for the duration that this GQAM is used.
This issue will be corrected in a later release of GQAM software.
Workaround 2
1 Establish a Telnet session on the GQAM by connecting to the management IP
address of the GQAM and using Gqam/Gqam for the username/password.
2 Perform step 2 of the previous procedure, Workaround 1.
3 To exit (quit) the Telnet session, type Ctrl+C and press Enter.
3 To exit (quit) the Telnet session, type Ctrl+C and press Enter.