Cisco Headend System Release 2.7 User Guide
Update the Database Tables
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12 Did the message in step 11 indicate that there are active database sessions?
If yes, follow these instructions:
a Type killActiveSessions and then press Enter. The system removes all
a Type killActiveSessions and then press Enter. The system removes all
active sessions from the database.
b Type showActiveSessions again and then press Enter.
c Did a message appear indicating that there are active database sessions?
c Did a message appear indicating that there are active database sessions?
If yes, call Cisco Services.
If no, go to step 13.
If no, go to step 13.
13 Type dncsKill and then press Enter. The system terminates the dncsInitd process
if it is still running.
14 Wait a few moments, type ps -ef | grep dncsInitd and then press Enter. The
system reports whether the dncsInitd process is still running.
Note: If the dncsInitd process is still running, repeat step 13.
Note: If the dncsInitd process is still running, repeat step 13.
Terminating the dhctStatus Polling Operation
Follow these instructions to determine whether the dhctStatus utility is actively
polling DHCTs, and then to terminate the polling operation, if necessary.
1 From a root xterm window, type ps -ef | grep dhctStatus and then press Enter.
polling DHCTs, and then to terminate the polling operation, if necessary.
1 From a root xterm window, type ps -ef | grep dhctStatus and then press Enter.
The system reveals whether there are any instances of the dhctStatus process
running.
running.
2 Did your results from step 1 show that the dhctStatus process was running?
If yes, go to step 3 to shut down the polling operations.
If no, skip the rest of this procedure and go to Removing the signonCount
Utility from System Memory (on page 162).
Utility from System Memory (on page 162).
3 Type dhctStatus and press Enter to display the dhctStatus menu.
4 To terminate the polling operation, follow these instructions.
4 To terminate the polling operation, follow these instructions.
a Type p and then press Enter. The system displays a polling menu.
b Type t and then press Enter. The system terminates the polling operation.
c Press Enter to return to the main menu.
d Type q and then press Enter to exit the menu.
b Type t and then press Enter. The system terminates the polling operation.
c Press Enter to return to the main menu.
d Type q and then press Enter to exit the menu.
5 Type ps -ef | grep dhctStatus and then press Enter to determine whether all of
the processes have been terminated.
6 Type kill -9 [ process ID ] and then press Enter for any process ID displayed in