Cisco Headend System Release 2.7 User Guide
Chapter 2 Analyze System Configuration with the Doctor Report
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Understand the Data in the Doctor Report Fields
The information in this section provides an explanation of the data produced by
generating the Doctor Report. Some of the data is only for informational purposes.
Other data is preceded by the words OK, Error, or Warning.
generating the Doctor Report. Some of the data is only for informational purposes.
Other data is preceded by the words OK, Error, or Warning.
Data in the report preceded by the word OK indicates that the data meets our
recommendations regarding the field to which the data applies. Data in the report
preceded by the word Error may indicate that some system process or function is not
operating as it should. Where appropriate, this section includes troubleshooting tips
so that system operators can investigate and correct a situation producing an error in
a data field. A warning indicates that a potentially serious condition, such as a disk
partition nearing capacity, or that certain data does not meet our recommendations,
has been detected.
recommendations regarding the field to which the data applies. Data in the report
preceded by the word Error may indicate that some system process or function is not
operating as it should. Where appropriate, this section includes troubleshooting tips
so that system operators can investigate and correct a situation producing an error in
a data field. A warning indicates that a potentially serious condition, such as a disk
partition nearing capacity, or that certain data does not meet our recommendations,
has been detected.
Important:
Anytime an unexpected or new error appears in the Doctor Report output or if
defined thresholds are about to be reached, contact Cisco Services for assistance.
defined thresholds are about to be reached, contact Cisco Services for assistance.
The Doctor report uses the term "DHCT," which is an acronym for Digital Home
Communications Terminal. DHCT. DHCT is a specialized name for a digital set-
top box.
Communications Terminal. DHCT. DHCT is a specialized name for a digital set-
top box.
Important Note Regarding Rovi Corporation Sites
Due to the unique implementation of the Rovi Corporation Application Server, sites
using Rovi resident applications may see Application Server-related errors in their
Doctor Report. Ignore these errors; these errors are normal for sites that use Rovi
resident applications. The fields in the Doctor Report that are affected by Rovi
resident applications are noted in this section by the words Rovi Note.
using Rovi resident applications may see Application Server-related errors in their
Doctor Report. Ignore these errors; these errors are normal for sites that use Rovi
resident applications. The fields in the Doctor Report that are affected by Rovi
resident applications are noted in this section by the words Rovi Note.
System Name
The System Name field appears at the top of the Doctor Report, and displays the
operational mode of the system. This field can be customized by the system operator
to display the name of the system whose data is displayed in the report.
operational mode of the system. This field can be customized by the system operator
to display the name of the system whose data is displayed in the report.
Note: If the System Name field does not reflect the name of your system, follow the
instructions in Customize the Doctor Report (on page 6) in Chapter 1.
instructions in Customize the Doctor Report (on page 6) in Chapter 1.