Cisco Headend System Release 2.7 User Guide
Open and Examine the getEASdata Utility Reports
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The EAS Error Report may include the following error under the ***** Timing
Analysis ***** heading: Error: The message Origination Time and Appserver
time are out of sync. Under the ***** EAS messages sent ***** heading of the
EAS Data Report, the data may show that too much time expired between when
an EAS message was transmitted and then received.
Solution: Call Cisco Services. Resolving timing issues requires the help of
engineers from Cisco Services.
Analysis ***** heading: Error: The message Origination Time and Appserver
time are out of sync. Under the ***** EAS messages sent ***** heading of the
EAS Data Report, the data may show that too much time expired between when
an EAS message was transmitted and then received.
Solution: Call Cisco Services. Resolving timing issues requires the help of
engineers from Cisco Services.
The EAS Error Report may include the following error under the ***** atm_addr
in .profile ***** heading: Error: atm_addr=dncseth is no longer required for
EAS in SR 2.1 and higher. Meanwhile, an entry for atm_addr=dncseth may be
listed under the ***** atm_addr in .profile ***** heading in the EAS Data Report.
Solution: Remove the atm_addr=dncseth entry in the
/export/home/dncs/.profile file.
in .profile ***** heading: Error: atm_addr=dncseth is no longer required for
EAS in SR 2.1 and higher. Meanwhile, an entry for atm_addr=dncseth may be
listed under the ***** atm_addr in .profile ***** heading in the EAS Data Report.
Solution: Remove the atm_addr=dncseth entry in the
/export/home/dncs/.profile file.