Cisco Headend System Release 2.5 User Guide
Before Running the getEASdata Utility
4031374 Rev B
71
Before Running the getEASdata Utility
These Conditions Must Exist on Your System
Before you run the getEASdata utility, the following system conditions must be true:
The DNCS is used for EAS functionality.
The MMMServer debug flag must be checked in the logging WebUI on the
DNCS.
DNCS.
Note: Refer to the online help for your system for assistance in setting log levels.
You have successfully sent EAS messages in the past. The getEASdata utility is a
troubleshooting tool. Use the getEASdata utility only if you know that the EAS
has worked successfully in the past.
troubleshooting tool. Use the getEASdata utility only if you know that the EAS
has worked successfully in the past.
It has been at least 5 minutes and less than 15 minutes since you transmitted the
EAS message. It sometimes takes up to 5 minutes for EAS data to reach the
necessary system components. EAS data typically remains in the system for up
to 15 minutes.
EAS message. It sometimes takes up to 5 minutes for EAS data to reach the
necessary system components. EAS data typically remains in the system for up
to 15 minutes.
You know the MAC or IP address of a test DHCT in the headend that should
have received the EAS message.
have received the EAS message.
You know which DHCT diagnostic screen displays EAS-related data.