Cisco Headend System Release 2.5 User Guide
12-10
Troubleshoot the EAS With the getEASdata Utility
749640 Rev D
Open and Examine the getEASdata Utility Reports,
Continued
3.
Troubleshoot each error you find to the best of your ability.
Notes:
•
Notes:
•
The Configuring and Troubleshooting the Digital Emergency Alert System, For
Use With All System Releases guide may be very useful in helping you
troubleshoot and correct EAS-related errors.
•
Call Cisco Services for assistance if you need it.
4.
After correcting errors, transmit another EAS message and run the
getEASdata utility again.
Sample EAS-Related Errors
Refer to the following list for a discussion of a few additional EAS-related errors:
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The EAS Error Report may list the word Error under the ***** Orbix.hosts on the
DNCS configuration ***** heading. The corresponding ***** Orbix.hosts on the
DNCS configuration ***** heading in the EAS Data Report may then list a blank
line.
Solution: An entry for NS:dncsatm:, using the full path, is required in the
Solution: An entry for NS:dncsatm:, using the full path, is required in the
Orbix.hosts file.
•
The EAS Error Report may include an error under the ***** VASP data for the
MMM Server in the database ***** heading. The error may be similar to
Error: VASP IP. Meanwhile, the corresponding ***** VASP data for the MMM
Server in the database ***** heading in the EAS Data Report may indicate that the
asynchronous transfer mode (ATM) address of the DNCS or the Application
Server is incorrect.
Solution: Correct the IP address for the MMM server on the DNCS.
Solution: Correct the IP address for the MMM server on the DNCS.
•
The EAS Error Report may include the following error under the ***** Timing
Analysis ***** heading: Error: The message Origination Time and Appserver
time are out of sync. Under the ***** EAS messages sent ***** heading of the EAS
Data Report, the data may show that too much time expired between when an
EAS message was transmitted and then received.
Solution: Call Cisco Services. Resolving timing issues requires the help of Cisco
Solution: Call Cisco Services. Resolving timing issues requires the help of Cisco
engineers.
•
The EAS Error Report may include the following error under the ***** atm_addr
in .profile ***** heading: Error: atm_addr=dncseth is no longer required for EAS
in SR 2.1 and higher. Meanwhile, an entry for atm_addr=dncseth may be listed
under the ***** atm_addr in .profile ***** heading in the EAS Data Report.
Solution: Remove the atm_addr=dncseth entry in the
Solution: Remove the atm_addr=dncseth entry in the
/export/home/dncs/.profile file.