Cisco Model D-PCG1000 PowerKEY CAS Gateway Maintenance Manual
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Chapter 4 General Troubleshooting
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4019476 Rev C
Unable to Download Code
Try the following check and correct suggestions if a QAM device will not download
code.
Possible Cause
Check and Correct
The QAM device will not download
code.
code.
Check for network issues
Note: See Network Issues (on page 32) for
additional information.
additional information.
Run the Doctor Report
Note: See Running the Doctor Report (on
page 3) for additional information.
page 3) for additional information.
Try to ping the device
Check the config file for the QAM device
Note: If, after you have tried all of the above suggestions, the QAM device still does
not download code, contact Cisco Services for further assistance.