Cisco Headend System Release 2.7 Maintenance Manual
Chapter 5 Troubleshooting
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Send Instant Hits
Sometimes, when you stage a device, one of the following might occur:
The Entitlement Agent might not display.
The EMM count may not increment to the required number.
The Sub Expire date is not set correctly.
In these cases, you might need to send an instant hit to the device. This section
provides the procedures for sending instant hits to CableCARD modules.
Sending an Instant Hit to a CableCARD Module
1 On the DNCS Administrative Console, click the DNCS tab.
2 Click the Home Element Provisioning tab.
3 Click CableCARD. The CableCARD Data Summary screen opens.
4 Select the CableCARD module that you want to hit.
5 Click Modify Selected CableCARD.
6 Click Save CableCARD. The DNCS will send an instant hit to the CableCARD
2 Click the Home Element Provisioning tab.
3 Click CableCARD. The CableCARD Data Summary screen opens.
4 Select the CableCARD module that you want to hit.
5 Click Modify Selected CableCARD.
6 Click Save CableCARD. The DNCS will send an instant hit to the CableCARD
module.