Cisco Headend System Release 2.7 User Guide
4021181 Rev B
iii
Contents
About This Guide
v
Chapter 1 Installing Report Writer Version 4.3 Software
1
Before You Begin ...................................................................................................................... 2
Install the Software .................................................................................................................. 3
Rollback Procedures ................................................................................................................ 5
Chapter 2 Using Report Writer
7
Add Report Writer Users ........................................................................................................ 8
Displaying Reports .................................................................................................................. 9
Customize Reports ................................................................................................................. 11
Chapter 3 Generating Reports
13
Before You Begin .................................................................................................................... 14
Generating Database Reports ............................................................................................... 16
Generating SNMP Poll Reports ........................................................................................... 20
Generating System Reports .................................................................................................. 23
Chapter 4 Troubleshooting Guidelines and Solutions
25
Report Writer Not Installed Properly ................................................................................. 26
Web Server Not Running ...................................................................................................... 27
Cannot Access the Report Writer URL ............................................................................... 28
No Data or Old Data in the Report ...................................................................................... 29
Runtime Errors ....................................................................................................................... 31
Web Browser Unable to Display Data ................................................................................ 32
SNMP Poll Reports Do Not Regenerate Data .................................................................... 34
General Troubleshooting ...................................................................................................... 35
Chapter 5 Customer Information
37
Index
39