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Cisco Headend System Release 2.5 User Guide

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Chapter 4    Troubleshooting Guidelines and Solutions 
 
 
 
26 
4021181 Rev B 
Report Writer Not Installed Properly 
If Report Writer is not functioning as expected, verify that the Report Writer 
software is installed on the DNCS/ISDS server and that the installation successfully 
completed.  
1  Log in to the DNCS/ISDS server as dncs and type the password. 
2  Type pkginfo  -l  SAIrptwrt and press Enter. The Report Writer installation 
status and version number appear on the screen: 
STATUS: completely installed 
VERSION: 4.3 
3  Does the STATUS field indicate completely installed? 
 
If yes, the Report Writer software installation was completed. 
 
If no, you must uninstall, then, reinstall the Report Writer software. See 
Rollback Procedures (on page 5).