Cisco Headend System Release 2.5 User Guide

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General Troubleshooting 
4021181 Rev B 
35 
 
General Troubleshooting 
If errors occur while Report Writer is generating a report, those errors are logged 
into one or more files, depending on the report type. By examining the contents of 
these files, it may be possible to determine why Report Writer is not providing the 
results you expect. 
 
The Report Writer creates one or more of the following files if errors occur while 
Report Writer is generating a report. Examine the contents of these files to determine 
why Report Writer is not providing the results you expect. 
 
Report  
File 
All Reports 
/tmp/PPVEvents.err 
/tmp/ZeroCredit.err 
/tmp/CableCard.err 
/tmp/CSSReport.err 
/tmp/Converters.err 
/tmp/DhctPkg.err 
/tmp/DNCSPkg.err 
/tmp/Qams.err 
/tmp/NetCrypt.err 
/tmp/Pcg.err 
/tmp/SDVServers.err 
/tmp/QPSKMods.err 
/tmp/QPSKDemods.err 
/tmp/InServOneWay.err 
/tmp/NRNeverConn.err 
/tmp/NRLostConn.err 
/tmp/SvcGroup.err 
/tmp/DhctsignOnFailed.err 
tmp/PcgSession.err 
SNMP Poll Reports 
/tmp/NRSNMPPoll.err 
/tmp/ResAppVersion.err 
/tmp/FreeMem.err 
/tmp/Uptime.err 
/tmp/asnmp.err 
/tmp/getdhcts.err