Cisco Headend System Release 2.7 User Guide
Tuning Adapter Errors
4025012 Rev B
27
Symptom
POWER LED
Indicator
Possible Solution
Tuning Adapter
will not download
and stays in hunt
mode
Blinks twice,
pauses, repeats
1
If a known good Tuning Adapter of the same
type and revision does not download,
contact your DNCS operator to resolve the
network issue.
2
Connect the Tuning Adapter to the UDCP
with a known good USB cable.
3
Power cycle the Tuning Adapter.
4
If these steps do not work, return the Tuning
Adapter to us for repair. Mark the repair tag
with D6. DHCT in Hunt Mode (hXXX).
Tuning Adapter
does not transition
to a known state
(ready, brick mode,
UDCP
authentication
failure, hunt mode,
code download, or
code install mode)
Blinks on and off
steadily
1
Follow these steps:
a
Power cycle the Tuning Adapter.
b
Access the Tuning Adapter diagnostic
screens through the UDCP.
c
If you can access the diagnostic screens,
it is not a USB communications issue.
2
Follow these steps:
a
Connect the Tuning Adapter to a known
good RF cable.
b
Connect the Tuning Adapter to the
UDCP with a known good USB cable.
c
Power cycle the Tuning Adapter.
d
Wait 5 minutes.
3
If a known good Tuning Adapter of the same
type and revision does not enter a known
state after staging, contact your DNCS
operator to resolve the network issue.
4
If these steps do not work, return the Tuning
Adapter to us for repair. Mark the repair tag
with D2. Unable to connect to network.
Tuning Adapter
continuously
reboots
N/A
1
Power cycle the Tuning Adapter.
2
If these steps do not work, return the Tuning
Adapter to us for repair. Mark the repair tag
with D5. Constantly Resets/Reboots.