Cisco Cisco Workload Automation 6.3 User Guide
68
Working with SAP Jobs
Troubleshooting the SAP Adapter
Each log collects information until it reaches one megabyte in size, when it is then saved and a new log file begun. The
log file is named with the name of the log and a date and time stamp appended to the log name as in the following
example:
log file is named with the name of the log and a date and time stamp appended to the log name as in the following
example:
SAPService-20050819123934.log
The above log file example is an SAP service log file created on August 19, 2005 (20050819) at 12:39:34.
See the next section,
, to learn how to configure logging
for the SAP Adapter and SAP connections.
Configuring Diagnostic Logging for the SAP Adapter
If your jobs are not completing normally, you need to gather information through diagnostic logging (or tracing in SAP
terms) while reproducing the problem. Once you have gathered the diagnostic information into logging files, send the file
to Technical Services to help them troubleshoot the problem. There are two methods to configure diagnostic logging for
the SAP adapter.
terms) while reproducing the problem. Once you have gathered the diagnostic information into logging files, send the file
to Technical Services to help them troubleshoot the problem. There are two methods to configure diagnostic logging for
the SAP adapter.
Note:
Higher levels of diagnostic logging require carefully monitoring. Diagnostic logging can consume large amounts of
disk space and can have an adverse effect on system performance.
Diagnostic information is collected from the various CWA components in different ways.
Setting up Logging for the SAP Adapter
You can increase diagnostic logging from the SAP adapter from the
Connection Definition
dialog for the master
connection.
To log for the SAP adapter:
1.
In the
Connections
pane, open the connection for the master to display its
Connection Definition
dialog.
2.
In the
Host Environment Log
list on the
Connection
tab, select a log setting. The lowest level of logging is
Severe
and the highest level is
High Debug
.
Setting up Logging for SAP Connections
There is a field in the
Connection Definition
dialog for the SAP Adapter used to debug the interaction between CWA
and the SAP instance. You can adjust this parameter to collect information on the remote function calls that pass over
the SAP connection.
the SAP connection.
To set up logging for SAP connections:
1.
In the
Connections
pane, open the SAP connection to display its
Connection Definition
dialog.
2.
Click on the
Options
tab.
3.
On the
General
tab is an
Audit Level
field that adjusts the level of logging detail that is recorded about the remote
function calls relayed between the SAP system and the CWA adapter over the SAP connection. There are three levels
of detail available:
of detail available:
1=error only (default)
2=errors and warnings only
3=greatest level of detail
If you chose not to collect any information, set Audit Level to zero.