Cisco Cisco Workload Automation 6.3 User Guide

Troubleshooting and Maintenance

Troubleshooting



A CWA PeopleSoft job should optimally contain only one PeopleSoft process. This allows CWA to control all 
dependencies, and allows greater visibility and control via CWA.



Perform maintenance on your PeopleSoft database by running the Application Engine process, 

, to 

purge old request records that accumulate in the database. You can configure the Peoplesoft Process Scheduler 
server to run the 

on a regular basis.

Troubleshooting

This section lists some error conditions and how to determine possible causes and remedies for the conditions:

CWA checks the installed version number of PeopleSoft. If the version does not match one of the supported PeopleSoft 
releases, specified in “Configuring the Adapter”, you will be unable to connect. The connection status light will be red. 
You can check CWA’s logs or the 

log for error messages. In this case, the error message will specify “invalid 

version.”

If you cannot see the output from a CWA PeopleSoft job, verify that the 

option on the 

tab of the 

dialog is set to either the 

or 

option.

Another possibility when you cannot see output from a CWA PeopleSoft job is that the master service is configured as 
the local system account. This is a problem if a mapped drive is used to specify the location of PeopleSoft job output 
and the master service on Windows does not have access to that path. In this case, you must add the drive, by mapping 
from the CWA master machine and setting the master service to logon to an account with access to the same drive letter 
as specified in the output location path.

Frequently Asked Questions

You can use UNC conventions and mapped drives to specify shared locations on remote machines. Do not include the 
filename. Note that the full path is needed; a full path is a designation of the location of a file which includes the root 
directory and the descending series of subdirectories leading to the end file.

UNC stands for Uniform Naming Convention or Universal Naming Convention. UNC is a way of specifying directories, 
servers, and other resources on a network, indicating path or directory levels within the computer. For example: 
\\computer_name\directory_name.

The 

 pane shows the PeopleSoft adapter along with all of the other defined CWA agents. If the PeopleSoft 

connection is not available to the master, the connection status light in the first column of the display will be red. This 
light is relative to the CWA master.

PeopleSoft Tables Used by CWA

CWA reads from the following PeopleSoft tables but only updates those tables indicated by **.