Cisco Cisco Workload Automation 6.3 User Guide

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Troubleshooting and Maintenance

Overview

This chapter covers various topics that can help you maintain, use best practices, and troubleshoot the PeopleSoft 
Adapter including:

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Performing Recommended Maintenance

Request records are created in the 

 table(s) each time a process in a PeopleSoft job is submitted by CWA. 

Gradually, these records may accumulate. Periodically, you may want to delete these old request records from the 

 and related tables as a routine maintenance task.

PeopleSoft provides an application engine process called 

 to purge Process Scheduler tables and 

process files. You can configure this process to run on a regular basis within PeopleSoft from the 

 tab displayed by selecting 

. You can also schedule the 

process to run as a job in CWA.

Best Practices

The following is a list of recommendations for maximizing your success with the PeopleSoft module:

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Choose the PeopleSoft database owner as the database user discussed in 

.

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Create a PeopleSoft operator called 

 (or some other identifier no more than 8 characters in length). Then, add 

this PeopleSoft operator ID to CWA and have 

 as the runtime user for all CWA PeopleSoft jobs. This will make 

it easy to identify jobs originating from CWA in the PeopleSoft environment.

Ensure that this new PeopleSoft operator ID has the rights to run all of the processes you would like it to 

manage via CWA.