Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual
© 2011 Cisco Systems, Inc. All rights reserved.
Page 76 of 83
n>1</version><keyCode>158</keyCode></command></commandList></command
Message> || result: 200
Message> || result: 200
2011-10-31 17:37:04,729 [I/O dispatcher 10] 80ecc133 DEBUG svlog.dmp.msg -
OK : https://10.10.99.29:443 ||
<commandMessage><commandList><command><type>setVideoChannel</type><v
ersion>1</version><url>udp://239.200.0.103:4000</url></command></commandList
></commandMessage> || result: 200
OK : https://10.10.99.29:443 ||
<commandMessage><commandList><command><type>setVideoChannel</type><v
ersion>1</version><url>udp://239.200.0.103:4000</url></command></commandList
></commandMessage> || result: 200
2011-10-31 17:37:04,954 [I/O dispatcher 11] 80ecc133 DEBUG svlog.dmp.msg -
OK : https://10.10.99.29:443 ||
<commandMessage><commandList><command><type>setDisplayBanner</type><
version>1</version><Mode>Active</Mode><Duration>5000</Duration></command
></commandList></commandMessage> || result: 200
OK : https://10.10.99.29:443 ||
<commandMessage><commandList><command><type>setDisplayBanner</type><
version>1</version><Mode>Active</Mode><Duration>5000</Duration></command
></commandList></commandMessage> || result: 200
Common Problems
Symptom
Possible Cause
Action
The Welcome screen in a luxury
suite shows up on the wrong
display.
suite shows up on the wrong
display.
The video display is configured
incorrectly in Cisco
StadiumVision.
incorrectly in Cisco
StadiumVision.
Determine the IP address of the DMP either by looking
at the DMP or by using a Cisco IR Remote. Assure
this video display is in the correct group.
at the DMP or by using a Cisco IR Remote. Assure
this video display is in the correct group.
The channel changed
automatically in a luxury suite.
automatically in a luxury suite.
There was a state change and
the script for this event did not
specify No change for the
channel.
the script for this event did not
specify No change for the
channel.
If this is not the desired action, go to the script for this
or subsequent events and set the action to “No
Change” for the channel on this display.
or subsequent events and set the action to “No
Change” for the channel on this display.
A configuration error in Cisco
StadiumVision defines a
controller outside of this suite as
the suite controller.
StadiumVision defines a
controller outside of this suite as
the suite controller.
Correct the configuration so that only the controller in
this suite has control over the DMPs in this suite.
this suite has control over the DMPs in this suite.
The IP Phone background
graphic will not change.
graphic will not change.
The graphic is not loaded
correctly in CUCM.
correctly in CUCM.
Ensure that the graphic is in the correct format and is
loaded into CUCM in the correct location. See
loaded into CUCM in the correct location. See
Cisco StadiumVision is unable to
communicate with the IP Phone
(see possible causes below).
communicate with the IP Phone
(see possible causes below).
Check /opt/apache-tomcat-
6.0.18/logs/sv_dev_debug.log for errors. Look for a
message similar to the following:
6.0.18/logs/sv_dev_debug.log for errors. Look for a
message similar to the following:
2010-02-23 22:57:30,659 [pool-6-thread-20] ERROR
com.cisco.sv.phone.PhoneCommandCallable -
com.cisco.sv.phone.PhoneCommandCallable -
PhoneCommandCallable .call - Exception occurred sending
commands to 10.10.99.3 for SetImage
commands to 10.10.99.3 for SetImage
com.cisco.sv.phone.IPPhoneCommandException:
Phone Authentication error
Phone Authentication error
The user ID and password of the
IP Phone is not correctly
configured in Cisco
StadiumVision Director.
IP Phone is not correctly
configured in Cisco
StadiumVision Director.
Ensure that the phoneDefaultPassword and
phoneDefaultUsername are correctly configured in
Cisco StadiumVision Director. See Setting IP Phone
Passwords.
phoneDefaultUsername are correctly configured in
Cisco StadiumVision Director. See Setting IP Phone
Passwords.