Cisco Cisco Extended Care 1.0 Maintenance Manual

Update Questionnaires, Reading Configurations, and Contents

Delete Questionnaires, Reading Configurations, and Contents

This section provides background information that will help you understand how to best perform the Site 
Administration Tasks.

This section describes:

Authentication – Determines who has access to the application.

Your User Account – How and why it is unique.

Security Options – Allow you to maintain the integrity of the application that you set up.

Naming Conventions – Enable you to organize the user accounts or Provider Groups in a logical 
way.

Cisco Extended Care uses three types of authentication. Depending on the authentication used, the Site 
Administrator Tasks vary. The authentication configuration is done during server installation and can 
also be done by the Cisco Application Server Administrator. This section is merely informational in 
nature.

With this type of authentication, all usernames, passwords, and user attributes are stored in a dedicated 
Cisco Extended Care database. When using dedicated authentication, the Site Administrator (or Cisco 
Application Server Administrator) does the following tasks:

Add users

Update users

Delete users

Unlock users

Cisco Extended Care supports authentication of user names using an external directory. Two types of 
directories are supported:

Directories that supports the Lightweight Directory Access Protocol (LDAP)

1

. This type of 

authentication allows a single user name and password to be used for access to Cisco Extended Care. 
When users change their passwords on the external directory, the same password works for access 
to Cisco Extended Care.

Directories that support the Connector based Authentication. This connector allows third party 
applications and Cisco Extended Care to use a common (non-LDAP) directory to authenticate users.

1. LDAP is an Internet protocol used to look up encryption certificates and other directory-like 

information on a network.