Cisco Cisco Extended Care 1.0 Maintenance Manual
4-2
Cisco Extended Care 1.0 Site Administration Guide
OL-30232-01
Chapter 4 Troubleshooting User Problems
Contact Support
Contact Support
Contact support if you are unable to resolve problems on your own.
If the user forgot his/her password.
The Site Administrator should Update the user
entry (in case of dedicated authentication) with a
new password and let the user login with the new
password. In case of external authentication, the
Site Administrator of the external authentication
system has to be involved.
entry (in case of dedicated authentication) with a
new password and let the user login with the new
password. In case of external authentication, the
Site Administrator of the external authentication
system has to be involved.
If the user forgot his/her username.
The Site Administrator should look for the
username from the Users list and provide it to the
user.
username from the Users list and provide it to the
user.
Message
Action