Cisco Cisco Extended Care 1.0 Maintenance Manual

This section describes this guide, and explains who should use it, what it includes, and what it doesn’t 
include.

This Administration Guide is for the user who is responsible for maintaining the user accounts on the 
Cisco Extended Care. At some sites, more than one person may have this responsibility. This user role 
is called “Site Administrator,” or “Site Admin,” for short. It has a special, unique type of user account.

This guide provides an overview of the Cisco Extended Care, and explains the tasks appropriate for the 
Site Administrator as described in 

. There is also a rudimentary 

troubleshooting section so that the Site Administrator can handle simple user issues.

Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient 
engagement and care team interactions at any time and from anywhere.

The solution provides:

Enhanced and efficient care coordination

Secure messaging

Appointment calendar and scheduling

Ability to access questionnaires

Real time video collaboration

Anywhere access to care team consults

Personalized content sharing

Video platform to drive health and wellness awareness and education

Open APIs to enable third party applications and environments

Cisco Extended Care user accounts are configured so that users with a particular role (or roles) see only 
the screens and options appropriate to that user role. Any given user can have from one to five roles. It 
is the responsibility of the Site Administrator to assign and maintain these user accounts.

The five different user roles are listed in 

. The roles are ranked in the order shown in the table. 

For example, someone with both a Provider and Site Administrator role would default to the Provider, 
which is higher up on the list.