Cisco Cisco Extended Care 1.0 User Guide

In Block Cookies, select the Never option

Restart browser

Follow these steps if you are using a Safari browser on an iPad:

Choose Settings

Select Safari 

Select Accept Cookies in the Privacy section

Select the Always option

Restart browser

If you are using any version of Internet Explorer browser in compatibility mode, the browser’s 
compatibility setting needs to be turned off. Follow these steps: 

In the Internet Explorer browser, click Tools

Click Compatibility View settings

Uncheck “Display all websites in Compatibility View”

If you are using Cisco Extended Care within the enterprise, uncheck “Display intranet sites in 
Compatibility View”

If the Cisco Extended Care website is listed under the “Websites you have added to Compatibility View”, 
select it and click Remove

If you are in a consult call where there are more than one Provider in an appointment, the call will get 
terminated only when all the participants in the appointment end the consult call. 

If your installation is configured as follows: 

you are using a Healthy Living third-party portal made available from a care provider, and 

you are using the Safari browser on an iPad or Mac

then Cisco Extended Care will not work as intended unless you allow all cookies as described in the 
following instructions.

Follow these steps if you are using an iPad:

Choose Settings

Select Safari 

Select Accept Cookies in the Privacy section

Select the Always option