Cisco Cisco Explorer Set-top Software Version 2.1 User Guide
Chapter 11 WatchTV Issues
198
749244 Rev G
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
MPEG STATS/Audio Non–0 number—digital channels
0—the DHCT is not receiving the
audio stream. Check the RF signal
levels
audio stream. Check the RF signal
levels
n/a—analog channels
MPEG STATS
PCR Lock
PTS
Incrementing in step—values will
increment in step if you are seeing
a video stream
increment in step if you are seeing
a video stream
Note: If the values are not
incrementing, check the RF signal
levels.
incrementing, check the RF signal
levels.
MPEG STATS/RST
Static value—should not be
incrementing
incrementing
Note: If RST value is
incrementing, there could be a
problem with the video feed.
Check the integrity of the video
stream.
incrementing, there could be a
problem with the video feed.
Check the integrity of the video
stream.
STATUSES/TV Mgr
Active
Note: If "Active" does not appear,
a tuning problem to the QAM could
exist. Check the QAM and the
integrity of the video stream.
a tuning problem to the QAM could
exist. Check the QAM and the
integrity of the video stream.
STATUSES/Tuner
State
State
Found QAM—digital channels
Found Sync—analog channels
Note: If either of these values do
not appear, check the integrity of
the video stream and, if on a digital
channel, check the QAM.
not appear, check the integrity of
the video stream and, if on a digital
channel, check the QAM.
Page 5—RF Status
CURRENT QAM
Freq
Tuner—should be tuned to correct
QAM (digital) or to correct
frequency (analog)
QAM (digital) or to correct
frequency (analog)
Status—Locked (desired value)
Note: If the status is not "locked,"
check the QAM and the RF signal
levels.
check the QAM and the RF signal
levels.