Cisco Cisco Explorer Set-top Software Version 2.1 User Guide
Chapter 15 MR-DVR and DVR Issues
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Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page Varies—MR-DVR
App Info diagnostic screen
App Info diagnostic screen
SERVER/Authorized
Yes—desired value
Note: If No appears, call your
DNCS administrator to verify that
the DHCT is authorized for the
MR-DVR package.
DNCS administrator to verify that
the DHCT is authorized for the
MR-DVR package.
Page Varies—In-Home
Protocol Server
Connections diagnostic
screen
Protocol Server
Connections diagnostic
screen
Remote Ihp Mac
MAC Address—desired value
Note: If Unavailable appears,
contact Cisco Services.
contact Cisco Services.
State
Normal—desired value; server-to-
client connection is normal
client connection is normal
Note: If Busy, Reset, or Error
appears, contact Cisco Services.
appears, contact Cisco Services.
Page Varies—MR-DVR
Client Info
Client Info
Authorization
Authorized—desired value
Note: If Not Authorized appears,
verify that the MR-DVR package
exists and that the MR-DVR
channel is on the channel map.
verify that the MR-DVR package
exists and that the MR-DVR
channel is on the channel map.