Cisco Cisco Videoscape Voyager Vantage 3.1 User Guide

VOD Error Logs

VODCAT Initialization

DLOG|SPM_VODCTLG, DLOGL_ERROR, [vod-internal.cpp][vod_initialize][795]Failed to Register with the MSP
for VodSessionExistence notification";

Reason

VOD failed to register with MSP module for notification. Need MSP logs to investigate further.

Note:

This may result in the bookmark not getting updated intermittently.

DLOG|SPM_VODCTLG, DLOGL_ERROR, [vod-internal][tr_VodInit][900]/bfs/VodlinkOOB/hosts is NOT
present!;

Reason

“VodlinkOOB/hosts” - file does not exist in BFS. Without this file VOD will not be initialized.

Note:

This would result in the user seeing the “The catalog that you have attempted to access does not appear to be

configured correctly, please contact Rogers Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check
if there are any BFS related errors.

DLOG|SPM_VODCTLG, DLOGL_ERROR, [vod-internal][ tr_VodInit][919]Could not get the VodBfsUtility
instance;

Reason

Failed to get a BFS object.

Note:

BFS is required by VOD module to download files like the VodlinkOOB/hosts. This would result in the user seeing

the “The catalog that you have attempted to access does not appear to be configured correctly, please contact Rogers
Support at 1-888-Rogers-1 (7643771). Error code: #835MC” error. Check if there are any BFS related errors.

DLOG|SPM_VODCTLG, DLOGL_ERROR, , [vod-init][ vod_ParseSVodConfig][191] Failed to get SAM_IDS for
subsection:samids from section:'vod'",

Reason

Failed to get SAM IDs configured for vod catalogue direct channel mapping.

Note:

This would result in the user seeing the “Content Unavailable” error. Check if the config.ini is properly configured.

DLOG|SPM_VODCTLG, DLOGL_ERROR, [vod-init][ vod_ParseSVodConfig][164] Failed to get UID for
subsection:'uids' from section:'vod'

Reason

Failed to get UUIDs configured for vod catalogs.

Note:

This would result in the user seeing the “Content Unavailable” error. Check if the config.ini is properly configured.

DLOG|SPM_VODCTLG, DLOGL_ERROR, [vod-init][ vod_ParseSVodConfig][200] Failed to get POSTERART for
subsection:posterartpath' from section:'vod'

Reason

Failed to get the POSTERART image path from config.ini file.

Note:

Check if the config.ini is properly configured. This would result in the user not seeing the poster art images for

assets during browsing of catalogs.