Cisco Cisco Unified Provisioning Manager 8.5 Information Guide
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Q. Are secure protocols used to communicate with the managed applications?
A. Cisco Prime Unified Provisioning Manager uses the following protocols to talk to its managed devices:
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Cisco Unified Communications Manager and Cisco Unity Connection are accessible through HTTP or
HTTPS.
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Cisco Unified Communications Manager Express and Cisco Unity Express are accessible through Telnet or
Secure Shell (SSH) Protocol.
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Cisco Unity is accessible through Java Database Connectivity (JDBC).
Q. Can I delegate some functions to subadministrators in my organization?
A. Cisco Prime Unified Provisioning Manager uses the concept of IP telephony domains and service areas.
Domains are groupings of subscribers. For each grouping, one or more system users can be permitted to
order services for subscribers within that domain. In addition, rules or policies may be set on a domain; those
rules and policies will apply to services for subscribers in that domain.
Service areas are groupings within an IP telephony domain that are used to structure and manage IP
telephony and messaging services. The service area typically acts as a service offering location and provides
a template mechanism that determines provisioning policies and values used during order processing. This
allows administrative users to configure service areas and helps ensure that service orders follow company
policy and best practices for subscriber service activation.
Q. How are changes to Cisco Unified Communications applications tracked?
A. Cisco Prime Unified Provisioning Manager processes changes to the underlying Cisco Unified
Communications applications as service orders. An order may be for a subscriber-level change (to a phone or
line, for example) or for an IP-telephony-level infrastructure change (such as provisioning a new calling search
space or route pattern). All orders in the system are tracked and viewable, both across orders and by
subscriber. The order records show who initiated the order, the times of various process steps, and what the
order contained.
Provisioning Policy
Q. What is meant by provisioning policy?
A. Cisco Prime Unified Provisioning Manager permits predefining various settings that will ultimately be reflected
in the operational services for subscribers (how a phone or its lines are configured, for example). These
predefined settings are called policies. Policies can be set against various objects within Cisco Unified
Provisioning Manager. The following objects can have associated policies:
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Domains
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Service areas
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Subscriber types
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Orders
The policies that are set on these objects will be applied at the time of service activation and will be applied
with precedence. For example, it may be desirable that all phones in a domain be permitted to be video
enabled, but one of the service areas in that domain may override that policy and not permit phones to be
video enabled.