Cisco Cisco Unified Operations Manager 8.5 White Paper

White Paper

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This event is generated when one of the critical services (any of the services in the Detailed Device View) is currently

not running. This could be due to someone manually stopping the service. If you intend to stop the service for a long

period of time, disabling monitoring for the service is highly recommended and is needed to avoid this alert.

Events Associated with Port Availability

HighPortUtilization

This event is generated when the percentage of Cisco Unity port utilization threshold exceeds the threshold.

Events Associated with Cisco Unity Failover

UnityFailOverOrRestart

This event is generated under one of the following conditions:

●

In a standalone Cisco Unity configuration: Indicates that the Cisco Unity system has rebooted or restarted.

●

In a Cisco Unity failover configuration: A failover between the primary and secondary Cisco Unity servers has

occurred.

UMRCommunicationError

This event indicates that the Cisco Unity Message Repository cannot communicate with the Partner Mail Server to

deliver messages. Messages will be held in the temporary store until the mail server is available.

Managing Events and Notifications

Steps to Take to Reduce False Alerts and Notifications

1. Disable polling for interfaces and services that are administratively down. Until you do this, Operations

Managers will appear to report false alerts.

Go to Service Level View > Detailed Device View (right-click option of the device), select the specific service,
and change Managed State to False.

2. Reduce the notification to only critical events that are deemed to immediately affect voice services. See

Recommendations on Events for Notification Service.

3. (Optional) Customize device thresholds to fine tune notification, if needed.

Note that alerts in Operations Manager are events. If both alerts and events are checked, when creating a

notification, it may appear to a manager of managers (MOM) as if Operations Manager is sending duplicate alarms.

Best practice is to select only Event Severity and not Alert Severity when creating a notification, especially for MOMs.

You must also select Informational for cleared events to be included in the notification.