Cisco Cisco Unified Operations Manager 8.5 White Paper

White Paper

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Introduction

This document highlights suggested best practices for field personnel and customers. It will enable you to effectively

monitor Cisco Unity

devices. Other documents that address the management of the other Cisco Unified

Communications components are available. This document does not replace the User Guide for Cisco Unified

Operations Manager, which is available on Cisco.com at

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.0.1/user/guide/userguid.html

In addition, you will find the best practices document for deployment topics such as initial device setup, installation

guidelines, server sizing, and so on, at

http://www.cisco.com/en/US/products/ps6535/prod_white_papers_list.html

About Cisco Unified Operations Manager

Cisco

Unified Operations Manager (referred to as Operations Manager from this point forward) provides a unified

view of the entire IP communications infrastructure. It presents the current operational status of each element of the

IP communications network. Operations Manager continuously monitors the current operational status of different IP

communications elements, such as:

●

Cisco Unified Communications Manager

●

Cisco Unified Communications Manager Express

●

Cisco Unity devices

●

Cisco Unity Express

●

Cisco Unified Contact Center

●

Cisco Unified Contact Center Express

●

Cisco Unified Presence Server

●

Cisco Emergency Responder

●

Cisco Unified MeetingPlace® Express

●

Cisco gateways, routers, switches, and IP phones

Cisco Unified Operations Manager (OM) also provides diagnostic capabilities for faster trouble isolation and

resolution. It monitors and evaluates the current status of both the IP communications infrastructure and the

underlying transport infrastructure in the network. It uses open interfaces such as Simple Network Management

Protocol (SNMP), Hypertext Transfer Protocol (HTTP), and Windows Management Instrumentation (WMI) to

remotely poll data from different devices in your IP communications deployment. Because Operations Manager does

not deploy any agent software on the devices being monitored, it is nondisruptive to your system operations.

Managing Cisco Unity Devices

For Cisco Unified Operations Manager to manage a Cisco Unity device properly, the appropriate Remote

Serviceability Kit (RSK) must be installed on the Cisco Unity device. You can load the RSK from

http://www.ciscounitytools.com/App_RSK.htm

. See the Appendix for a detailed installation guide.

After RSK is installed, you should add the Cisco Unity device to Operations Manager using Devices > Device

Management > Add Devices. To add a Cisco Unity device, you need to keep the following information nearby:

●

The IP address or hostname

●

The SNMP read-only credentials

●

The Windows login credentials: The OS credentials (the same credentials you enter when you log in to

Windows)