Cisco Cisco Unified Operations Manager 8.5 White Paper

Deployment Guide

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Note:

You can remove the community name by highlighting the name in the Configured Communities section,

and clicking Remove Community. Changes become effective after you click OK.

Cisco Unified Communications Manager

The following configuration options on the Cisco Unified Communications Manager need to be configured for

Operations Manager to discover and manage the Cisco Unified Communications Manager. Failure to do so may

result in incomplete monitoring of the Cisco Unified Communications Manager and cause some features in

Operations Manager to behave inconsistently.

HTTP Credentials

Operations Manager uses the AVVID XML Layer (AXL) API in addition to SNMP to manage Cisco Unified

Communications Manager. This means that Operations Manager will make Simple Object Access Protocol (SOAP)

calls over HTTP through the AXL interface to collect fault and performance information from the Cisco Unified

Communications Manager. Operations Manager needs an HTTP username/password to execute these queries.

When you add or discover a Cisco Unified Communications Manager or Cisco Unified Presence Server with

Operations Manager, you must supply a username/password or that Cisco Unified Communications Manager will

enter the partially monitored state (see the “Device Discovery Process” section). The username/password need not

be administrator credentials. Any set of credentials with read-level access that will get authorized for the URL

(

http://server-name/ccmadmin

) will suffice.

HTTPS Configuration and Security Certificates

Cisco Unified Communications Manager 4.1 or later supports enabling Secure Sockets Layer (SSL) on virtual

directories. If you intend to secure the communication between Operations Manager and Cisco Unified

Communications Manager, you will need to enable SSL on the Cisco Unified Communications Manager and

specifically certain virtual directories.

●

CCMApi: Operations Manager uses services in this virtual directory to perform AXL/SOAP database queries.

●

SOAP: Operations Manager uses services in this virtual directory to perform AXL/SOAP device queries.

Note:

SSL is not enabled on the CCMApi and Soap virtual directories, by default. For information on enabling SSL

(using Windows Internet Information Services [IIS]), see Cisco Unified Communications Manager Security Guide for

the appropriate release of Cisco Unified Communications Manager. Also see the “Using Device Manager” chapter in

User Guide for Cisco Unified Operations Manager.

Enabling HTTPS on Cisco Unified Communications Manager

To enable HTTPS on Cisco Unified Communications Manager, do the following:

Step 1. On the Cisco Unified Communications Manager system, select Administrative Tools > Internet Services

Manager.

Step 2. Click the server that is displayed.

Step 3. Right-click the virtual directory (Soap and CCMApi) and click Properties.

Step 4. Go to the Directory Security tab and under Secure Communications, click Edit.

Step 5. In the dialog box, select the Require SSL check box and click Apply.

Note:

If this procedure does not work, you might have to restart the IIS service from the control panel.