Cisco Cisco Prime License Manager 10.5 Troubleshooting Guide

Contents

Introduction

Prerequisites

Requirements

Components Used

Problem 1. "Security Error in Synchronization Status" error appears when you add ProductInstance in ELM/PLM.

Solution

Problem 2. "Application Error in Synchronization status" error appears when you add ProductInstance in ELM/PLM.

Solution

Problem 3. "Unrecognized License Type" error appears when you add Product Instance inELM/PLM.

Solution

Problem 4. "Product Instance registration failed" error appears when you add Product Instance inELM/PLM.

Solution

Problem 5. "Service Not Responding" error appears when you add Product Instance in ELM/PLM.

Solution

Problem 6. "Instance Unreachable" error appears when you add Product Instance in ELM/PLM.

Solution

Problem 7. Unable to add Product Instance after changing the CUCM publisher IP address/Hostname.

Solution

Problem 8. Prime License Manager blank login page/unable to login error.

Solution

Introduction

This document describes general troubleshooting steps for Enterprise License Manager (ELM)
and Prime License Manager (PLM). Perform the given checklist before opening a TAC case.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Cisco Unified Communication Manager (CUCM)

●

License architecture of ELM/PLM

●

License installation in ELM/PLM

●

Components Used