Cisco Cisco Unified Operations Manager 8.0 White Paper

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Verifying Cisco Unified Communications Manager DNS Settings

Operations Manager will be unable to collect the correct monitoring information if it cannot resolve the name using

Domain Name System (DNS) for Communications Manager, Unity Connection, and Presence Server. You must

verify that these devices are resolvable in DNS.

Configuring Syslog Receiver on Cisco Unified Communications Manager

Cisco Unified Operations Manager 2.x and 8.6 have enhanced Cisco Unified Communications Manager fault

monitoring by supporting integration with Cisco Real-Time Monitoring Tool (RTMT). To enable this integration, you

must add the syslog receiver from the Communications Manager’s serviceability web page. For detailed

procedures, see the User Guide for Cisco Unified Operations Manager 8.6, located on Cisco.com at

http://www.cisco.com/en/US/products/ps6535/products_user_guide_list.html

Voice Gateway and MGCP

In order for Operations Manager to collect performance data on Cisco MGCP Voice Gateway, the gateway

associated call agent (Cisco Unified Communications Manager) should also be managed using Operations

Manager. Also for Operations Manager to discover Media Gateway Control Protocol (MGCP) capability for cases

such as MGCP VOIP Service, PRI Backhauling, and Signaling System 7 (SS7) signaling, Cisco MGCP Voice

Gateway application should be running on Cisco IOS Software 012.4(16.10), 12.4(16.10)T, or later.

Cisco Unified Communications Manager Express and SRST

For Cisco Unified Communications Manager Express and SRST, the latest Cisco IOS MIBs (CISCO-CCME-MIB

and CISCO-SRST-MIB) are required. This CISCO-CCME-MIB and CISCO-SRST-MIB were introduced with Cisco

IOS Software Release 12.4(4) T and Cisco Unified Communications Manager Express 3.4 and SRST 3.4. Unless

noted otherwise, subsequent releases of that Cisco IOS Software release train also support these MIBs.

Go to Cisco.com and download the latest Cisco Unified Communications Manager Express and Cisco IOS

Software for SRST, which supports new SNMP MIBs specific to Cisco Unified Communications Manager Express

and SRST and their associated phones. (Available at

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-key

If you are running Cisco Unified Communications Manager 4.0 (or later) and it has an SRST configured, it will

appear in the topology along with the cluster. Operations Manager does not put it in the SRST device folder, but

lists it under the associated cluster. This is independent of whether or not the MIB implementation is available on

the router.

Cisco Unity

For Cisco Unity and Cisco Unity Connection, the appropriate Remote Serviceability Kit (RSK) must be installed for

Operations Manager to manage them properly. You can load the RSK from

http://www.ciscounitytools.com/

. Cisco

Unity Connection 7.x and later does not need RSK installation.

For Cisco Unity, the Event Monitoring Service must be configured to send the traps to Operations Manager. Event

Monitoring Service should already be installed if the Remote Serviceability Kit is installed. The events supported

through Event Monitoring Service trap in Operations Manager 8.x are HardDiskError, OutOfDiskSpace, and

ExchangeLogonFailed.

Cisco Unity Connection must be configured to send the syslogs to Operations Manager. Operations Manager will

be unable to collect the correct monitoring information if it cannot resolve the name using DNS for Unity

Connection. You must verify that Unity Connection instances are resolvable in DNS.