Cisco Cisco Unified Provisioning Manager 8.5 Information Guide
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Service areas are groupings within an IP telephony domain that are used to structure and manage IP
telephony and messaging services. The service area typically acts as a service offering location and provides
a template mechanism that determines provisioning policies and values used during order processing. This
allows administrative users to configure service areas and helps ensure that service orders follow company
policy and best practices for subscriber service activation.
Q. How are changes to Cisco Unified Communications applications tracked?
A. Cisco Unified Provisioning Manager processes changes to the underlying Cisco Unified Communications
applications as service orders. An order may be for a subscriber-level change (to a phone or line, for
example) or for an IP-telephony-level infrastructure change (such as provisioning a new calling search space
or route pattern). All orders in the system are tracked and viewable, both across orders and by subscriber.
The order records show who initiated the order, the times of various process steps, and what the order
contained.
Provisioning Policy
Q. What is meant by provisioning policy?
A. Cisco Unified Provisioning Manager permits predefining various settings that will ultimately be reflected in the
operational services for subscribers (how a phone or its lines are configured, for example). These predefined
settings are called policies. Policies can be set against various objects within Cisco Unified Provisioning
Manager. The following objects can have associated policies:
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Domains
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Service areas
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Subscriber types
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Orders
The policies that are set on these objects will be applied at the time of service activation and will be applied
with precedence. For example, it may be desirable that all phones in a domain be permitted to be video
enabled, but one of the service areas in that domain may override that policy and not permit phones to be
video enabled.
Subscribers (people in the organization who have services) are assigned one or more subscriber roles, which
determine the policy related to their end services. These roles reflect a subscriber’s position or purpose within
an organization and determine the services to which subscribers are entitled. Users with administration
privileges in the system can add new subscriber roles for a specific customer domain. They can also
associate product catalog items to a given subscriber role (defined for a specific domain) determining the
products that can be ordered by users who have that subscriber role. Upon installation, Cisco Unified
Provisioning Manager supports the following subscriber roles:
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Contractor
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Employee
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Executive
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Manager
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Operator
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Senior manager
These roles can be modified or additional roles can be created to match business requirements.