Cisco Cisco Prime Unified Service Monitor 9.0 Leaflet
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PRODUCT LIST
ROUTING AND SWITCHING
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Cisco Catalyst 6500 switch
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Cisco Catalyst 3700 switches
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Cisco Catalyst 3800 switches
NETWORK MANAGEMENT
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Cisco Unified Operations Manager
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Cisco Unified Service Monitor and Cisco
1040 Sensors
VOICE AND IP COMMUNICATIONS
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Cisco Unified CallManager
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Cisco Unified Survivable Remote Site
Telephony
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Cisco Unity Unified Messaging
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Cisco Unified IP phones
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Cisco Unified MeetingPlace
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Cisco Unified MobilityManager
VPN
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Cisco 800 Series Broadband Internet Routers
Cisco Unified Service Monitor provides real-time reporting of voice quality anywhere in
the network. It consists of two elements: a hardware sensor and a central software
application. Cisco Unified Service Monitor captures and analyzes statistics about the
voice session and reports them as a Mean Opinion Score (MOS) every 60 seconds.
DeDecker appreciates the ease of use of Cisco Unified Service Monitor. “I set up the
Cisco Unified Service Monitor sensor as a sniff port,” he says. “I can move it wherever
needed with a simple configuration change. Within seconds, I can switch from watching
one IP phone, to multiple IP phones, to all IP phones in the company.”
In a typical scenario, a user calls to report a voice problem and DeDecker needs to
determine whether the problem is with the Internet service provider, the router, or the IP
phone itself. “Previously, identifying the nature of a voice quality problem often took a
full day,” he says. “With Cisco Unified Operations Manager and Cisco Unified Service
Monitor I can often identify and resolve the problem in just half an hour.” Recently, for
example, when an employee reported poor voice quality, DeDecker used Cisco Unified
Operations Manager to quickly discover link latency of 500 to 600 milliseconds—far
outside the acceptable range for voice traffic. Using the additional diagnostic
capabilities, such as IP SLA tests included in the Cisco Unified Operations Manager, he
was able to quickly determine the source of the problem and therefore restore acceptable
service more quickly.
In another situation, an employee had moved an IP phone to a router port not configured to allow access. When the employee called the IT
help desk, DeDecker used Cisco Unified Operations Manager to instantly identify the problem and was able to remotely reconfigure the
port. “I simply entered the extension number and then Cisco Unified Operations Manager showed me that it was connected to port module
F01 in building 2,” he says.
Learning to use Cisco Unified Operations Manager was easy because of its intuitive, visual user interface. “It took only half a day till I felt
quite comfortable with the capabilities, compared to other management programs that I’m still learning more about after months or years,”
says DeDecker.
BUSINESS RESULTS
With Cisco Unified Operations Manager and Cisco Unified Service Monitor, Warner Pacific can monitor the entire communications
system, diagnose any problems, and resolve user voice-quality and other issues far more quickly. Business benefits including increasing
employee productivity, strengthening Warner Pacific’s brand by providing consistently good service, and avoiding the need to add IT staff.
DeDecker identifies three characteristics of the Cisco Unified Operations Manager that differentiate it from other management solutions he
has used:
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Automated node-to-node testing—Cisco Unified Operations Manager conducts node-to-node tests, also called IP SLA tests, at intervals
throughout the day to monitor the performance of routers for voice traffic. “Node-to-node tests give us the assurance that everything is
working well,” says DeDecker. “And if a node is experiencing a problem, we generally find out about it before our users notice.
Automated node-by-node tests alone save me a couple of hours per week.”
“I can find out the status of any phone in the company in about a minute simply
by entering its extension.”
by entering its extension.”
—Mike DeDecker, Network Administrator, Warner Pacific