Cisco Cisco Prime Unified Service Monitor 9.0 Information Guide

Service Monitor supports the Unified Communications Manager software versions listed in 

 lists the Cisco IP phone models that support the CVTQ algorithm in SCCP and—in most 

cases—SIP mode. 

VXC 6225

Border Element 6K

6.0

6.1

7.x

8.0

8.5

8.6

8.6.2

9.0

9.1

9.1.1

Service Monitor generates reports that include the following 
information: 

Cluster ID

Call endpoints

Time stamp (Reflects call disconnect time)

Call duration

Call termination cause

Codec

Milliseconds of jitter

Number of lost packets

MOS

Concealment ratio

Severely concealed seconds

MOS is calculated using the Cisco Voice Transmission Quality (CVTQ) 
algorithm on supported phones (see 

) and endpoints (see 

). To make CVTQ data available from supported phones and 

endpoints, ensure that you have applied any required patches to Unified 
Communications Manager.

Unified Communications 
Manager must be configured 
properly to work with 
Service Monitor. 

For more information, see 
Unified Communications 
Manager Configuration 
chapter in 

.

You must install 
consolidated 

 to 

manage Unified CM 9.1 and 
9.1.1.