Cisco Cisco Unified Service Monitor 8.0 Leaflet
© 2006 Cisco Systems, Inc.
All rights reserved.
Introduction 1-3
Service Monitor v1.0 Tutorial
© 2006 Cisco Systems, Inc. All rights reserved.
Introduction 1-3
Service Monitor v1.0 Tutorial
How the Tutorial Is Organized
How the Tutorial Is Organized
Chapter 1
Introduction to IP
Communications
Chapter 2
Service Monitor
Product Features
Chapter 3
Service Monitor
Scenarios
Chapter 4
SM / Cisco 1040
System Administration
Chapter 5
References
Explore the IPC environment, the challenges, and
tools for managing IPC
Learn about the key features of SM and the Cisco
1040 sensors for monitoring the IPC infrastructure
Using several examples, learn how to deploy and
configure the SM and the Cisco 1040 Sensors
Review important system requirements, installation
guidelines, and system administrative functions
A comprehensive set of links to information on
Service Monitor, CiscoWorks, and IPC
How This Tutorial Is Organized
The tutorial is divided into five chapters:
Chapter 1: Introduction to IP Communications
This chapter highlights challenges often encountered in the IP Telephony environment and ways to manage
Chapter 1: Introduction to IP Communications
This chapter highlights challenges often encountered in the IP Telephony environment and ways to manage
the IP Communications (IPC) devices and services.
Chapter 2: Service Monitor Product Features
This chapter discusses the key features of the Service Monitor (SM) and the Cisco 1040 sensors which
This chapter discusses the key features of the Service Monitor (SM) and the Cisco 1040 sensors which
report to SM. The product is presented through both discussions of the major functional components and
screen shots of many key features.
Chapter 3: Service Monitor Scenarios
This chapter walks you through step-by-step examples to provide hands-on experience using the Service
This chapter walks you through step-by-step examples to provide hands-on experience using the Service
Monitor application and the Cisco 1040 sensors. The case studies begin with steps on planning, how to get
started, followed by using various features to monitor and analyze call streams.
Chapter 4: System Administration Guidelines
This chapter provides information about the client and server requirements, software installation guidelines,
This chapter provides information about the client and server requirements, software installation guidelines,
security administration, periodic maintenance, and troubleshooting tips.
Chapter 5: References
This chapter contains a list of additional product information, such as links to related white papers and
This chapter contains a list of additional product information, such as links to related white papers and
documentation.